COVID-19 Coronavirus Fact Sheet: Share Fact, Not Fear

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COVID-19 or Coronavirus Fact Sheet for CIHA

As of October 26, 2020, CIHA has confirmed 465 total cases of COVID-19 and the state of North Carolina has confirmed 263,883 cases. For more information regarding what the state is doing during this public health emergency, please visit

We have made available a fact sheet that addresses the many concerns that have been circulating in our community.

I think I need a COVID-19 test, what do I do?
If you think you have been exposed to COVID-19 and develop a fever or symptoms such as cough or difficulty breathing, call the CIHA COVID-19 Hotline 828.497.3743 to speak directly with a healthcare professional for advice on whether or not you need to be tested.

Why am I being screened upon entrance to the hospital?
Screening is required to protect you and our staff during this public health crisis. Patients presenting to CIHA will be asked a series of screening questions, these questions are in place to determine if a patient or visitor needs additional screening before entering the building.

Facemasks/coverings are required.

I’ve been tested for COVID-19, now what?
If you have mild symptoms, you will be asked to return home and will be given instructions on how to self-quarantine or isolate until the results of the test are back. Test results generally take between 3-5 days.

Why do I need to self-quarantine before the results are back?
While you are awaiting test results, you need to stay home – do not go out in public or visit other family members. If you are in a home with multiple people, we recommend you stay in a specific “sick room” and keep away from other people in the home.

Self-quarantine helps to prevent the spread of the illness to others and protects our most vulnerable, at risk community members.

I tested positive for COVID-19, what do I do?
If you are continuing to feel mild symptoms all you need to do is continue to self-quarantine. A public health nurse will contact you and ask questions about how you are doing and whom you have been in contact with recently.

Is treatment available?
Currently, there is no specific treatment for COVID-19. Most people with the illness will recover on their own.

If you are high risk for complications (over 65 or have underlying health conditions) please stay in contact with your primary care provider who can decide if you might need admission to the hospital.

Are there limitations on visitation to CIHA?
CIHA already has visiting restrictions in place due to the current flu season.
For Minor patients to the ER, visitors are restricted to 1 parent/caregiver.
For Elder patients to the ER, visitors are restricted to 1 visitor/caregiver only if requested by the patient or if they are need to answer questions
– No children under the age of 12 years old will be allowed in the Inpatient Unit until visitor restrictions have been lifted.

If I have flu-like symptoms, what should I do?
If you aren’t feeling well, the best advice is to stay home and rest. However, if you are concerned about your health or your symptoms persist or worsen, call your primary care provider for advice on whether you should come to the hospital to receive care. The primary care directory can be found here.

COVID testing is available. To schedule an appointment call 828.497.3743

Are appointments on a regular schedule?
Cherokee Indian Hospital is working hard to safely re-open schedules. Patients who can be treated through telehealth are encouraged to take advantage of this new service.

Information regarding telehealth visits can be found here.

What is the current plan for Tsali Care?
Tsali Care have visiting restrictions that safely protect the residents of the facility that are consistent with CDC recommendations. This decision was brought to the Tsali Care Resident Council and the residents are in agreeance.

During this time of uncertainty, how do you recommend that I get my medications refilled?

In order to better meet the needs of the community during this public health emergency, the CIHA Pharmacy has implemented the following changes:

– The Pharmacy Lobby will be closed until further notice.

– We ask that all patients give until the next day to fill medication refills, unless it is a new medication just ordered by the doctor. Refill requests can be called in to the automated refill line 828.497.9163 ext. 6714, or you can call to speak to a Pharmacy staff member.

– We encourage you to sign up for mail-in refills by calling 828.497.9163 ext. 6379. This will ensure that your medicine will be delivered t your mailbox without having to make a trip to the hospital.

The EBCI PHHS recommends the following as preventative measures:

Avoid close contact with people who are sick

Avoid touching your eyes, nose and mouth

Stay home when you are sick of have a fever

Cover your cough and sneeze with a tissue, then throw the tissue in the trash. If you don’t have a tissue, cough into your elbow

Clean and disinfect frequently touched objects and surfaces using regular household cleaning spray or wipe

Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing

If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol . Cover all surfaces of your hands and rub them together until they feel dry

Additional guidance can be found on the CDC’s website
and by visiting the World Health Organization at

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