Hours of Operation: 7:30am-5:30pm, closed daily: 11:30am-12:30pm

To schedule an appointment: 828.497.9163 ext. 6478

Due to a critical staff shortage, all same-day appointments are intended for patients who are experiencing dental pain, swelling, or uncontrolled dental bleeding.

CIHA Dental believes that care and service is delivered most effectively from the heart. We believe that the Guiding Principle of “To hi” or “A state of peace and balance” can only be achieved through healthy relationships and is fundamental to living healthy lives.

We believe that all health care services belong to the people and CIHA is a steward of their inheritance charged with safeguarding it and providing it to them when and how they need it. CIHA Dental is committed to being the healthcare partner of choice for this Community and enjoying the relationships found in healthy families.

Note: Due to staff shortages, please note there will be changes in services as we work to accommodate the appropriate guidelines for the dental services in a hospital setting.

Hours of Operation: Monday-Friday: 8am-4pm, closed daily: 12pm-1pm

To schedule an appointment: 828.497.3725

CIHA’s Durable Medical Equipment (DME) Department helps patients with breathing issues, ambulatory challenges, and a variety of other disabilities, often working in conjunction with patients’ general practitioners, Integrated Care Team, or the Respiratory Therapy Department. With the careful application of useful tools and devices, DME can make life a little easier. Those with breathing issues might be prescribed nebulizers, oxygen equipment, CPAPs, etc., while those with ambulatory challenges are often assisted with walkers, wheelchairs, or other assistive devices.

To receive any equipment for CPAPs, oxygen, and nebulizers, please call the Respiratory Therapy Department or the company that provided your equipment originally. To receive supplies, please call 828.497.9163 ext. 6389.

Services Include:

• Positive Airway Pressure devices and supplies
• Nebulizers and supplies
• Walkers
• Wheelchairs
• Bathroom aids
• Canes
• Rollators
• SoClean CPAP cleaners

Optical Lab Hours: Monday-Friday: 8am-5pm, closed daily: 12pm-1pm

Doctor Appointment Times: Vary, please call to schedule an appointment.

Contact Information:

• Front desk: 828.497.9163 ext. 6495
• Clinic Direct Line: 828.497.3879
• Optical Fax Line: 828.497.3766

Due to the wait list to be seen by our amazing team, we have same-day appointments available each day. To schedule a same-day appointment, please call after 4:30pm the day before and leave a detailed message requesting you would like a same-day appointment.

The Eye Clinic provides full-scope, hospital-based, primary eye care for enrolled members and beneficiaries. Visitors to our clinic can also browse the Optical Shop. It offers a full range of glasses, sunglasses, and contact lenses, including Medicaid-covered options and a community eye care provider. (EBCI enrolled members over 59½ receive $200 a year toward new glasses.)

Services Include:

• Comprehensive eye exams
• Diabetic eye exams
• Emergency/urgent red eye and eye injury exams
• Contact lens exams
• Ocular disease management (e.g., glaucoma, cataract, macular degeneration)
• Optical Shop

Hours of Operation: Monday-Friday: 8am-4:30pm

For more information, call: 828.497.9163 ext. 6346

For job openings, click here.

The Human Resources Department at CIHA is responsible for all recruiting, new employee orientation, and benefit management.

Contact Assignments:

• Lisa Sparks x6748: Operations, Engineering, HR, Executive
• Tana Glaspie x6464: Behavioral Health, Nursing, Medical
• Devyn Smith x6457: Tsali Care Center, Finance, Tribal Option
• Regina Swimmer x6244: Reviewing applications for all positions and forwarding to departments
• Velva Powell x6456: All non-employee onboarding (Students, Interns, Volunteers, Residents, Contractors)

Hours of Operation: Monday-Friday: 7am-6pm for outpatient services.
Closed daily for lunch from 12pm to 1pm.
Closed weekends & holidays.

For more information, call: 828.497.9163 ext. 6445

The Laboratory Department at CIHA provides crucial services utilized in the assessment of your health condition. Our lab professionals contribute to the multidisciplinary medical approaches used by your Integrated Care Team.

Services Include:

• Blood collection with a variety of tests
• ABO/Rh and cross-matching tests
• Urine sample analysis
• Analysis of cultures for bacteria identification and antibiotic sensitivity
• Drug screenings
• Pregnancy tests

Hours of Operation: Monday-Friday: 8am-4:30pm

Contact Our Staff Today:

• Nilofer Couture, MPH, RD, LDN, CDCES: Ext. 6459
• Kate Morrow, MS, RD, LDN, CDCES: Ext. 6317
• Madi Rose, MS, RDN, LDN: Ext. 6806
• Alyssa Robinson, MHS, RDN, LDN: Ext. 6816
• Susan Boekel, RDN, LDN: Ext. 7569
• Drew Lappin, MHS, RDN, LDN: Ext. 6776

Though it is something that can often be taken for granted in our daily lives, nutrition is often at the source of a variety of health-related issues. The talented team in our Nutrition Department works within a multidisciplinary approach to offer Medical Nutrition Therapy (MNT) to patients of CIHA.

Upon first visiting the department, you will be given an inpatient nutrition assessment by a Registered Dietitian (RD). RDs also provide outpatient nutrition consultations as part of CIHA’s Integrated Care Teams. Lastly, those same RDs provide our Cherokee patients with critical education and diet prescriptions for a variety of health conditions. All of our dietitians are licensed by the state of North Carolina and maintain registration with the Academy of Nutrition and Dietetics.

Services Include:

• Inpatient nutrition services
• Outpatient nutrition consultations
• Group nutrition classes
• Community outreach
• Resources for other healthcare providers for Medical Nutrition Therapy (MNT)
• Bariatric support groups
• Satellite clinic support
• Tsali Care consultations
• Analenisgi/Kanvwotiyi consultations

Hours of Operation (Lobby):

• Monday, Tuesday, Thursday, Friday: 8am-5:45pm
• Wednesday: 10am-5:45pm

Hours of Operation (Drive-Thru):

• Monday, Tuesday, Thursday, Friday: 8am-5:30pm
• Wednesday: 10am-5:30pm

Refill requests must be made either in-person or over the phone and cannot be made using the drive-thru line. To call the prescription refill line, dial 828.497.9163 ext. 6714 and have your chart number or prescription number ready.

We have mail-in refills available. To sign up, call 828.497.9163 ext. 6379. This will ensure that your medicine is delivered to your mailbox without having to make a trip to the hospital.

Pharmacy Prescription Refill Text Messaging Service: For questions or to enroll, stop by the pharmacy in-person or call us at 828.497.9163 ext. 6379.

To view CIHA’s Pharmacy Formulary, click here.

Hours of Operation: Open 24 hours, 7 days a week, except for holidays

To schedule an appointment: 828.497.9163 ext. 6466 or ext. 6446

To schedule a 3D mammography appointment today, please call: 828.497.3710

The CIHA Radiology Department is staffed with a talented group of radiologists, clinicians, and assistants, and is accredited by the American College of Radiology in Mammography, Magnetic Resonance Imaging (MRI), and Computed Tomography (CT).

Services Include:

• Diagnostic X-Ray
• Fluoroscopy
• Computed Tomography (CT)
• 2D and 3D Mammography
• Ultrasound
• DEXA scan
• Magnetic Resonance Imaging (MRI)

Note: For all exams except diagnostic X-rays, you need to call and make an appointment with the department.

Hours of Operation: Monday-Friday: 8am-4:30pm

To schedule an appointment: 828.497.9163 ext. 6389

Respiratory Therapy provides care to Cherokee patients with breathing-related problems. Such care includes education on asthma, COPD, and sleep apnea, as well as exams for lung function and exercise stress tests. The licensed and highly trained staff of our department are eager to help you test for difficulties you may be having, or suggest tools, breathing exercises, or other forms of therapy to help with an existing breathing condition.

Services Include:

• Pulmonary function test
• Exercise stress test
• Education on breathing-related disorders
• Tobacco cessation counseling
• Evaluation for home oxygen
• Overnight pulse oximetry
• Sleep study coordination
• Exercise pulmonary function testing

Hours of Operation: Monday-Friday: 7:30am-5pm

To schedule an appointment: 828.497.9163 ext. 6270

The Physical Therapy/Ortho/Wound Care Department is dedicated to the promotion of healing, knowledge, and physical independence by providing quality rehabilitative and wound care interventions. Here, the talented team of clinicians, doctors, and nurses provides a wide array of services and care.

Services Include:

• Acute and chronic injury assessment and rehab
• Post-operative rehab
• General orthopedic surgeries/arthroscopies
• Total joint replacements
• Traumatic injury surgical repairs
• Sports rehab
• Pre-concussion assessment
• Gait and balance disturbance conditions
• Vertigo
• Difficulty with walking
• Treatment for neurological conditions (e.g., stroke, traumatic brain injury, Parkinson’s)
• General conditioning (including patients with COPD)
• Wound care (e.g., diabetic wounds, VAC dressings, amputation care)
• Pelvic Health Rehabilitation (e.g., pre-natal, post-partum, bladder conditions)
• TMJ conditions (jaw, head, and neck pain)
• General Orthotic Management (e.g., prosthetic management, compression therapy)
• Specialty certifications, including:
  • Dry needling
  • Lymphedema specialists
  • Wound care certified
  • Ostomy care certified
  • LSVT BIG for Parkinson’s treatment
  • Kinesio-taping
  • Blood flow restriction therapy
  • ISATM (Instrument Assisted Manual Therapy)
  • Cupping
  • Runner evaluation
  • Orthopedic and neurological specialty certifications