The Right Way: From Ancient Cherokee to Today’s Relationship Training.

What is The Right Way?

Our Executive leadership and the Governing Board partnered with community members, North Carolina State University, and the Southcentral Foundation (SCF) to develop the Right Way training program.

This program is designed to further develop the world-class, patient/family-centered, and relationship-based culture here at Cherokee Indian Hospital Authority. It is further meant to help all employees develop the competencies needed to maximize their effectiveness within the community by building and maintaining healthy relationships.

This training is mandatory for all employees, current and future, and has become a regular part of cultivating our culture here at CIHA.

The Right Way, In Action.

The Southcentral Foundation is an Alaska Native-owned, nonprofit healthcare organization serving nearly 65,000 Alaska Native and American Indian people. They have transformed their healthcare organization into one that is customer-driven and relationship-based. As a result of this success, SCF was the recipient of the 2011 Malcolm Baldrige National Quality Award, the country’s highest award for excellence in healthcare.