The Right Way: From Ancient Cherokee to Today’s Relationship Training.
The Right Way: From Ancient Cherokee to Today’s Relationship Training.
Our Work Culture: The Right Way
Welcome to the Cherokee Indian Hospital Authority (CIHA), where every day is an opportunity to make a meaningful impact. Our work culture is deeply rooted in respect, collaboration, and a shared commitment to improving the health and well-being of our community. CIHA is not just a workplace—it’s a place where your career can thrive, your contributions are valued, and your work serves a higher purpose.
A Culture of Community and Care
At CIHA, we pride ourselves on being more than a healthcare provider; we are an integral part of the community we serve. Our team is united by a mission to deliver patient-centered care that honors the traditions, values, and unique heritage of the Eastern Band of Cherokee Indians.
What is The Right Way?
The Right Way is more than just a training initiative; it’s the cornerstone of our organizational culture. Developed through a unique collaboration between CIHA’s Executive Leadership, the Governing Board, community members, North Carolina State University, and the renowned Southcentral Foundation (SCF), this program embodies our commitment to excellence in healthcare and relationship-building.
This mandatory training program empowers employees—both current and future—to develop critical competencies that maximize their effectiveness. The program focuses on building and maintaining healthy, respectful relationships with patients, families, colleagues, and the broader community we proudly serve.
Building a World-Class, Relationship-Based Culture
Through The Right Way, CIHA continues to nurture a culture that prioritizes the individual needs of our patients and families while fostering a supportive and collaborative environment for our team. Every employee is equipped with tools to strengthen communication, empathy, and trust, ensuring that their daily work aligns with CIHA’s values and mission.
The Southcentral Foundation: Our Partner in Excellence
The Right Way draws inspiration from the Southcentral Foundation (SCF), an Alaska Native-owned nonprofit healthcare organization that serves nearly 65,000 Alaska Native and American Indian people. SCF’s transformative, relationship-based approach to healthcare has earned national recognition, including the prestigious Malcolm Baldrige National Quality Award, the highest honor for healthcare excellence in the United States.
By integrating SCF’s proven principles, CIHA has committed to creating a workplace where patients are partners in their healthcare journey, and employees find fulfillment in their roles.
Why The Right Way Matters
At CIHA, The Right Way isn’t just about training—it’s about creating a workplace where innovation thrives, relationships flourish, and every team member feels valued. This program reflects our dedication to cultural competency, professional growth, and the highest standards of patient care.
Choose CIHA and Experience The Right Way
When you choose CIHA, you are stepping into an organization that prioritizes its people—both the ones we serve and the ones who make it all happen. The Right Way ensures that every employee feels empowered, supported, and prepared to deliver exceptional care while contributing to a workplace that celebrates diversity, respect, and community.
If you’re ready to be part of an organization that invests in its employees and their personal and professional development, CIHA is the right place for you. Take the next step in your career and join a team that embodies The Right Way every single day.